Performance and Quality Improvement Program

Harborcreek Youth Services administers a fully-developed Performance and Quality Improvement Program (PQI). The program is designed in a manner consistent with national standards as established by the Council on Accreditation (COA). Quality enhancement activities focus on the need for the organization to promote efficient and effective service delivery and the achievement of strategic and program goals.

Agency leadership has established quality expectations and broad strategic goals that merit overview. Both internal and external stakeholder participation in the quality enhancement process is encouraged. Similarly, results of improvement initiatives are communicated regularly to a diverse group of agency constituents.

Harborcreek selects performance measurement indicators that relate to primary agency domains such as management, operations, program results, and client outcomes. We collect measurable data in aggregate form in order to identify patterns and trends such as case record review reports, client satisfaction data, compliance, and pilot project outcome measurement.

Currently, HYS has an extensive system of sub-committees in six (6) performance improvement areas:

1. Health and Safety (Accidents/risk prevention strategies)

2. Clinical Review (Service quality/client outcomes)

3. Incident Review (Safe behavior management)

4. Human Resources (Staff satisfaction/staff training)

5. Compliance and Risk Management (HIPPA and regulatory bodies)

6. Education (Special Education and psycho-educational program)

7. Pilot Project Work Groups (Expressive Therapies and specialized clinical services)

For more information, contact John Petulla, Chief Executive Officer, at (814) 899-7664, extension 309.

Performance and Quality Improvement

• 24-25 PRTF Program Description

• Performance and Quality Improvement Program (PQI) Brochure

• HYS Strategic Plan 2022-2025

• PQI Plan 2022

• PQI Annual Scorecard 2022

• COA PQI Standards

• PQI Quarterly Report Fall 2023

• 2021-2022 Audit Report

• HYS Staff Turnover Rates 2009-22

• 2021-2022 Fiscal Data Pie Chart

Stakeholder Satisfaction Surveys

• Community Agency Satisfaction Survey 2020

• Active Residential Client Survey September 2023

• MST Client Satisfaction Survey 2023 Q1-Q3

• Personnel Survey 2021

Client Outcomes: Person-Centered Logic Models

• Client-Centered Logic Model: Residential

• Client Outcomes: Residential Q2 2023

• Client-Centered Logic Model:  Family Preservation Services

• Client Outcomes: Family Preservation Services F/Y 2022-2023 (Final)

Fraud, Waste, and Abuse 

Harborcreek Youth Services has zero tolerance for the commission or concealment of acts of fraud, waste or abuse. Allegations of such acts will be investigated and pursued to their logical conclusion, including dismissal and/or legal action where warranted. Contact information for reporting fraud and abuse anonymously is listed below. Harborcreek Youth Services also maintains an anonymous phone number dedicated to addressing any suspected violations of law, regulations or policy. A voice recorded message will ask you to provide specific information to ensure all concerns are reviewed quickly, confidentially, and appropriately.

• HYS Compliance Hotline: (814) 434-4667

• PA Department of Human Services: 1-844-DHS-TIPS

• Office of Attorney General, Harrisburg: 1-717-783-1481