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 PERFORMANCE AND
QUALITY IMPROVEMENT
In 2006, Harborcreek Youth Services initiated an
agency-wide Performance and Quality Improvement (PQI) Program. The program is designed
to promote the delivery of quality services and to assist the agency in its
efforts to achieve strategic and program goals. Specifically, Harborcreek Youth
Services continually monitors its management and operations systems, key quality
factors in its service delivery program, program outcomes, client satisfaction,
and client outcomes.
The agency has developed goals and accompanying ideal
outcomes for 2010. Internal agency sub-committees are meeting regularly and
reviewing quality issues central to the agency and its mission, including input
from external stakeholders and community members. A quarterly Performance
Scorecard, measuring gains made against goals, is updated regularly on this
website.
Quality service delivery to agency clients can only be
achieved in an atmosphere that promotes respect for all constituents, includes
all stakeholders, and demonstrates a commitment to performance-based measures
and accountability. Harborcreek Youth Services promotes the statistical analysis
of program and management "key measures" to ensure best practice and a quality
client service environment. Performance improvement efforts are designed to be
comprehensive in nature and reflect primary agency values, including the
following:
- A commitment to continuous and consistent quality
improvement
- A commitment to the implementation of
evidence-supported services
- A commitment to a collaborative planning process
reflecting the involvement of clients, staff, and community stakeholders.
For more information, please contact John Petulla, Chief Executive Officer, at (814) 899-7664, Extension 309
or click on the links below:
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