5712 Iroquois Avenue, Harborcreek, PA 16421 • P: 814.899.7664 • F: 814.899.3075

Our Mission

Using Sanctuary practices and principles, we help youth and families overcome adversity and build positive futures within a safe, Christian environment that respects and promotes individuality and strengthens community.

Catholic Charities

Harborcreek Youth Services is affiliated with Catholic Charities, Diocese of Erie. Admissions, provision of services, and client referrals are made without regard to race, color, religious creed, disability, ancestry, national origin (including limited English proficiency), age, or sex.
 
Catholic Charities, Diocese of Erie

Our Program

Harborcreek Youth Services is a fully accredited child and family social service agency recognized for achieving the highest standards of professional practice in child residential treatment services and family preservation and treatment services.   
 

Performance and Quality Improvement

In 2006, Harborcreek Youth Services initiated an agency-wide Performance and Quality Improvement (PQI) Program. The program is designed to promote the delivery of quality services and to assist the agency in its efforts to achieve strategic and program goals. Specifically, Harborcreek Youth Services continually monitors its management and operations systems, key quality factors in its service delivery program, program outcomes, client satisfaction and client outcomes.

The agency has developed goals and accompanying ideal outcomes for 2010. Internal agency sub-committees are meeting regularly and reviewing quality issues central to the agency and its mission, including input from external stakeholders and community members. A quarterly Performance Scorecard, measuring gains made against goals, is updated regularly on this website.

Quality service delivery to agency clients can only be achieved in an atmosphere that promotes respect for all constituents, includes all stakeholders, and demonstrates a commitment to performance-based measures and accountability. Harborcreek Youth Services promotes the statistical analysis of program and management "key measures" to ensure best practice and a quality client service environment. Performance improvement efforts are designed to be comprehensive in nature and reflect primary agency values, including the following:

  • A commitment to continuous and consistent quality improvement
  • A commitment to the implementation of evidence-supported services
  • A commitment to a collaborative planning process reflecting the involvement of clients, staff and community stakeholders.

For more information, please contact John Petulla, Chief Executive Officer, at (814) 899-7664, Extension 309 or click on the links below.

Current:


Archives: